Warranty

At OTB Boots, we believe in the quality and performance of our cutting-edge tactical boots. That’s why we offer a comprehensive warranty to give you peace of mind with your purchase.

Warranty Coverage: Our boots are designed for durability and built to withstand the toughest conditions. We stand behind our craftsmanship and materials, offering a warranty against manufacturing defects for one year from the date of purchase. This warranty covers:

  • Material defects
  • Manufacturing defects
  • Structural integrity (e.g., seams, soles)

This warranty will be honored only when OTB products have been used for their intended purpose in the environment designed for, and has not been subjected to modification through use of inappropriate protective or environmental chemicals, heat, stretching mechanisms and abnormal use.

What’s Not Covered: While we strive to create the most resilient footwear, this warranty does not cover:

  • Normal wear and tear
  • Damage caused by improper use or neglect
  • Modifications made to any of our footwear
  • Damage due to accidents or misuse

OTB Boots liability under this warranty shall be limited to repair or replacement of product(s) deemed to qualify for the warranty. 

How to Make a Warranty Claim: If you believe your product has a manufacturing defect, please follow these steps:

  1. Contact Us: Reach out to our customer service team at customerservice@otbboots.com. Please provide your order number, a brief description of the issue, and photo(s) of the product that clearly shows the problem(s) with the product.
  2. Assessment: Once we review your submission including the photo(s) you provide, we will either approve or deny the warranty claim based upon the photos. We may also request that the boots be shipped to us for further inspection. If the Warranty is approved, OTB will either repair or replace your boots.
  3. Return Instructions: If a physical inspection is required, we’ll guide you through the return process. Note: the customer will be required to incur the cost of return shipping for further inspection. OTB will cover the shipping cost of the replacement item(s) if the warranty claim is approved. 
Customer Satisfaction: Your satisfaction is our priority. If you have any questions about our warranty policy or need assistance, don’t hesitate to contact us. We’re here to support your tactical journey with boots that you can trust.


Thank you for choosing OTB Boots. We’re proud to serve those who serve, and we’re committed to providing you with boots that exceed your expectations.