At OTB, we stand behind the quality and performance of our cutting-edge tactical boots. We want you to be completely satisfied with your purchase, and we understand that sometimes things don’t go as planned.

Returns: If you're not completely satisfied with your boots, you can return them within 30 days of your purchase for a full refund. To initiate a return, please follow these steps:

1. Ensure the boots are in their original condition, unworn, and include all packaging and tags.
2. Contact our customer service team at customerservice@otbboots.com to obtain a Return Authorization Number.
3. Pack the boots securely and ship them back to us using a traceable shipping method. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Exchanges: Need a different size or style? We make exchanges easy! Simply return your original pair using the process above and place a new order for your desired item.

Defective or Incorrect Items: If you receive a defective item or the wrong boots, please reach out to us within 7 days of receipt, and we’ll make it right. We’ll cover all shipping costs for returns in these cases.

Thank you for choosing OTB. We’re proud to support your tactical needs with boots that are built for performance, durability, and comfort. If you have any questions or need assistance, our customer service team is here to help!